Shipping policy

Last updated November 1, 2026

Where we ship

The countries we ship to are listed at checkout. If we can't deliver to your address, checkout will tell you before you pay.

Processing time

Orders are usually processed and handed to the carrier within 2–5 business days (Monday to Friday, not counting holidays). Busy periods, such as the weeks before the winter holidays, can add a few days.

If we can't ship your order within the time we've given you, we'll email you with a new estimate. You can then cancel the delayed items for a full refund, or choose to wait.

Delivery time

After your order ships, typical delivery times are:

• United States, standard: 3–4 business days
• Express (where offered at checkout): 1–3 business days
• International: 5–20 business days, depending on the destination and customs

The estimate shown at checkout comes from our shipping partners. Delivery dates are estimates, not guarantees. Weather, carrier volume and customs can cause delays we can't control.

Shipping costs

Shipping is calculated at checkout from your address and the items in your cart, and you'll see the cost before you pay.

Tracking

We email you a tracking link when your order ships. You can also check any time on the order status page. Tracking can take a day or two to show the first movement. Orders with several items may arrive in separate packages, each with its own tracking link.

Delayed packages

If tracking hasn't changed for 7 business days, or your package hasn't arrived 7 business days after its estimated delivery date, contact us with your order number. We'll check with the carrier.

Lost packages

If the carrier confirms a package is lost, or it still hasn't arrived 15 business days after its estimated delivery date (30 for international orders), we'll send a replacement at no cost. Please tell us within 30 days after the estimated delivery date.

Marked as delivered, but not received

Carriers sometimes mark packages delivered a day early or leave them somewhere unexpected. Please check around your door, mailbox and mailroom, and ask neighbors or others at your address. If it hasn't turned up after 2 business days, contact us within 14 days of the delivery scan and we'll ask the carrier to investigate. If the carrier finds the package was delivered to the wrong place, we'll send a replacement. We can't replace packages the carrier confirms were delivered to the address given at checkout.

Address problems

Please check your shipping address carefully. We ship to the address entered at checkout and can't guarantee changes after an order is placed.

• If a package is returned because the address was incomplete or incorrect, or because it went unclaimed, we'll email you. Once you confirm a correct address and pay the reshipping cost, we'll send it again.
• If we don't hear from you within 30 days of the package being returned, it can't be reshipped or refunded.
• Packages delivered to an incorrect address that was entered at checkout aren't eligible for replacement.

International orders

Orders shipped outside the United States may be charged import duties, taxes or customs fees on delivery. These are set by the destination country and paid by the recipient unless checkout says they're included. Customs can also add time to delivery. A package refused because of these charges is treated as unclaimed.

Questions

Send us a message through our contact page with your order number.