Returns & refunds policy

Last updated November 1, 2026

All sales are final

We don't accept returns or exchanges for change of mind, size, color, fit or personal preference. Please check the size guide and product details on each product page before you order. Colors can look slightly different on different screens.

What we make right

We'll replace an item, at no cost to you, if:

• it arrived damaged;
• it has a manufacturing defect, such as a print flaw, a hole or a failed seam; or
• we sent the wrong item, size or color.

Lost packages are covered in our shipping policy.

Not covered: normal wear; damage from washing, drying or ironing against the care label; alterations or accidents; slight color differences from what you saw on screen; and choosing the wrong size.

How to make a claim

Use our contact page (choose "Problem with an item") within 30 days of delivery (as shown by tracking), or longer where the law gives you more time. Include your order number and what's wrong, then reply to our confirmation email with:

• a photo of the whole item;
• a close-up of the problem; and
• a photo of the size label inside the item.

For damage in transit, please also photograph the package and its shipping label. We may ask for more photos if we need them.

Returning the original item

• When we approve a claim, we'll email you a prepaid return label, so returning the item costs you nothing. Where we can't provide a label, we'll reimburse your reasonable return postage.
• Please send the original item back within 14 days, using that label.
• We ship your replacement once your return arrives. You'll get a tracking link for the replacement.
• If the label isn't used within 30 days, the claim closes. Contact us if you need more time.

Replacements and refunds

The remedy for an approved claim is a replacement of the same item, or the correct item if we sent the wrong one. If we can't replace the item (for example, it's no longer available) or the replacement has the same problem, we'll refund the item's price and the shipping you paid for it to your original payment method. Your bank may take 5–10 business days to show a refund.

Keeping claims fair

We check every claim so we can keep prices fair for everyone. We may inspect returned items. If the item returned isn't the one we sent, or doesn't show the reported problem, we'll tell you and may decline the claim. We allow one claim per item, and may ask for extra verification when claims repeat on an account.

Canceling an order

Orders are processed quickly, so we can't promise to change or cancel an order once it's placed. Contact us right away and we'll try. If we can cancel it, you'll get a full refund.

Your legal rights

This policy doesn't limit any rights you have under the consumer protection laws where you live. If those laws give you more, such as a right to cancel, return or get a refund, you get that too.

If something is wrong with your order, please contact us before disputing the charge with your bank. It's usually the fastest way to fix it.

Contact

Questions? Send us a message through our contact page.