Privacy Policy

Last updated: November 2, 2026

1. Who we are and what this covers

StormChase.com is operated by Ultimate Enterprises, LLC (“StormChase,” “we,” “us” or “our”), PO Box 277, South Coffeyville, OK 74072, United States.

This policy covers every part of stormchase.com, including the live map and live streams, the shop, our app pages, and the emails we send. Our RAVIN apps have their own RAVIN Privacy Policy, which applies when you use those apps.

2. Information you give us

• Orders: your name, shipping address, email address, phone number (optional, used only for delivery problems) and the items you order.
• Messages: when you use our contact form or email us, your name, email address, order number (if any) and what you write, including any photos you send for a claim.
• Email sign-up: your email address.

3. Information collected automatically

• Server and security logs: like nearly every website, our servers and network provider record technical details of each request, such as IP address, browser type, the page requested and the time. We use these to run the site, fix problems and stop abuse.
• Spam and abuse prevention: we store the IP address with contact-form messages and email sign-ups, and count requests from an IP address to block floods of automated submissions. Our contact form uses a spam check from our network provider (Cloudflare Turnstile), which examines technical signals from your browser to tell people from bots.
• Cookies and local storage: we use a few cookies that the site needs to work: one that protects forms from forgery, one that remembers your cart on this device, and one that remembers your display preference. Some pages also save settings (such as sound on or off) in your browser’s local storage; those stay on your device and aren’t sent to us. We don’t use advertising cookies or cross-site tracking.
• Payment details: payments are handled by our payment processor, Stripe, on its own secure checkout page. We receive confirmation of the payment, the amount and tax charged, and limited details such as the card type. We never see or store your full card number.

4. The live map and live streams

• No sign-in: you can view the live map without giving us any personal information.
• Outside services your browser contacts: to draw the map, your browser loads map tiles, fonts and software libraries directly from other providers (currently OpenFreeMap, Google Fonts and unpkg). Those providers receive your IP address and ordinary browser information under their own privacy policies.
• Weather data: radar, warnings and other weather data come from public sources such as NOAA and the National Weather Service, fetched by our servers.
• Locations shown on the map: the map shows the positions of our own field team and, where available, positions that storm spotters have chosen to share publicly through spotter networks.
• Video: if a live stream or video on the site is played through another company’s video player, that company may collect information under its own privacy policy.

5. How we use information

• To make, ship and deliver your order, send order and shipping updates, and handle claims and replacements.
• To answer your messages and provide customer service.
• To send marketing emails (see section 7).
• To keep the site secure, prevent fraud and abuse, and fix problems.
• To keep business, accounting and tax records, and to comply with the law.

6. Who we share it with

We share information only with companies that help us run StormChase, and only what they need:

• Payment processor (Stripe), to take payment, calculate tax and prevent fraud.
• Production and shipping partners and carriers, who receive your name, shipping address, phone number (if given) and the items ordered, to prepare and deliver your order.
• Hosting, network, security and email delivery providers, who run the services we use to operate the site and send email.
• Professional advisers and authorities, such as accountants and lawyers, or when the law requires it, or to protect our rights, our customers or the public.
• A buyer or successor, if all or part of our business is sold or reorganized.

We don’t sell personal information, and we don’t share it for targeted or cross-context behavioral advertising. Because we don’t sell or share information that way, there’s nothing to opt out of, and we treat a Global Privacy Control signal from your browser accordingly.

7. Email from us

• Order emails (confirmations, shipping updates, claims) are sent whenever you order and aren’t affected by marketing choices.
• Marketing emails: if you sign up, or buy from us, we may email you about storm chasing gear and related software and services. Sign-ups are confirmed by a link we email to you. We use what you’ve bought, and when, to choose emails that are relevant to you.
• Unsubscribing: every marketing email has an unsubscribe link. Once you unsubscribe, we keep your address on a do-not-email list so we don’t email you again.

8. How long we keep it

• Order records: for as long as we need them for accounting, tax and legal purposes, usually up to seven years.
• Abandoned carts: deleted after 60 days.
• Messages: for as long as reasonably needed to handle your request and keep normal business records.
• Email list: until you unsubscribe, then only on the do-not-email list.
• Server logs: for a limited time, as needed for security and troubleshooting.

9. Security

We use reasonable technical and organizational measures to protect the information we hold, including encrypted connections and restricted access. No website or service can be completely secure, so please don’t send passwords or other sensitive information through our contact form.

10. Your choices and rights

You can ask us to:

• tell you what personal information we hold about you and give you a copy;
• correct it;
• delete it; or
• stop sending you marketing emails (or simply use the unsubscribe link).

We may need to confirm your identity first, usually by asking you to reply from the email address on file. Some information may have to be kept for legal, tax, fraud-prevention or dispute purposes. We won’t treat you differently for exercising your rights.

US residents: depending on your state, you may have additional rights under state privacy laws. We honor the requests above wherever you live. If we decline a request, you can appeal by replying to our decision.

European Economic Area, UK and Switzerland: we use your information to perform our contract with you (orders), because of our legitimate interests (running a secure site, customer service, and marketing to customers about similar products, which you can object to at any time), with your consent (email sign-up, which you can withdraw at any time), and to meet legal obligations. You can also object to or restrict processing, or ask for your data in a portable format. We are based in the United States, so your information is processed there. You may complain to your local data protection authority.

11. Children

StormChase.com isn’t directed to children under 13, and we don’t knowingly collect their personal information. If you believe a child has given us personal information, contact us and we’ll delete it.

12. Other websites

Our site links to other websites and app stores. Their privacy practices are their own, so please read their policies.

13. Changes to this policy

If we change this policy, we’ll post the new version here and update the date at the top. If a change is significant, we’ll give more notice, such as an email to customers or a notice on the site.

14. Contact us

For privacy questions or requests, use our contact form (choose “Something else”) or write to:

Ultimate Enterprises, LLC
Attn: StormChase Privacy
PO Box 277
South Coffeyville, OK 74072
United States